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  1. Overview of the Privacy Policy
  2. Updates to the Privacy Policy
  3. Data collection and use
  4. Transparency
  5. Marketing and communication choices
  6. Contact Us

1. Overview of the Privacy Policy

We at ELECTRICWEB value the trust reposed on us by you and consider the safety and security of your personal data as our utmost priority. To build on the trust further, we would like to take this opportunity to help you understand our privacy practices. This privacy policy describes the several type of personal data we collect, various sources through which we collect your personal data, how and to what intent we process your personal data, with who we share your personal data and finally your rights and choices pertaining to the personal data being generated while using ELECTRICWEB mobile application and related infrastructure. This policy applies to users of ELECTRICWEB's services anywhere in the world, including users of ELECTRICWEB's apps, websites, features, or other related services, unless covered by a separate privacy notice.


individuals who request ELECTRICWEB's Electric Vehicle (EV) Charging infrastructure for charging their electric vehicles. ACDC Electric Infrastructure Private Limited is the data controller for the personal data collected in connection with use of ELECTRICWEB's services across the world. Any questions, comments, concerns and complaints about ELECTRICWEB's data practices can be submitted here: support@acdcelectric.in

2. Updates to the Privacy Policy

This is to inform you that we shall have to occasionally update our privacy policy from time to time and your continued use of our services, post any changes to the privacy policy, is deemed to be acceptance of those changes. Hence we encourage users to periodically review this privacy policy for the latest information on our privacy practices. Effective date: June 30, 2020

3. Data collection and use

a) Data collection

i. Data provided by users directly to ELECTRICWEB; ii. Data created while using ELECTRICWEB services; iii. Data from other sources.

i. Data provided by users directly to ELECTRICWEB

We ask for the following information when you create an ELECTRICWEB EV user account profile:

Some other data like date of birth, alternate contact details, communication address may be directly required from your end in case you wish to avail some additional services such as RFID facility from our end. Please note we may use the photos submitted by user to verify their identities, such as through facial recognition technologies. For more information on this you refer to the section on “How ELECTRICWEB uses personal data”.

We collect the following information whilst user uses ELECTRICWEB app or related infrastructure including EV chargers:

iii. Data from other sources

b) Data Use

ELECTRICWEB processes the personal data to provide a smooth and easy EV charging solution and also to meet the following objectives:

c) Data processing basis

ELECTRICWEB processes personal data:

d) Data sharing

ELECTRICWEB shares personal data with:

e) Cookies and other similar technologies

ELECTRICWEB use cookies and other identification technologies on apps, websites, emails and online ads which collects and stores data basis your activity for purposes including but not limited to authenticating users; remembering user preferences; determining effectiveness of campaigns/ content; understanding user behavior/interests, usage trends. ELECTRICWEB may allow others to carry out various analyses and serve advertisement on ELECTRICWEB's behalf across the internet. User can control and set their cookie related preferences by changing browser settings.

4. Transparency

a) Data Transfers

ELECTRICWEB ensures all sorts of contractual and legal measures while sharing data within our group companies or with third-party business partners, service providers etc. This arms-length approach ensures processing of your personal data for specific purposes only thus safeguarding your data from any kind of unsolicited use, security threats and to prevent, detect, and combat fraud or unsafe activities.

b) Data security and access

ELECTRICWEB have put in place required checks and balances to protect user data from unauthorized access and fraudulent use. We use state-of-theart encryption technology, robust user verification processes which are reviewed and updated on regular intervals. Also, users can at any point in time request access to their personal data in whatever format they seek so. In case you have a reason to believe that your personal data security has been compromised please notify us at the earliest using the details mentioned in Contact us section. Any interaction with ELECTRICWEB services through social media platforms may expose you to broadcast of your personal information in accordance with your privacy settings for social media platforms and ELECTRICWEB shall neither be liable for any such breach nor for processing of such personal data. Data received by us from these social media platforms shall be used and processed in accordance with our privacy policy.

i. California privacy rights

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. To make such a request, please contact us at the information provided in CONTACT US section.

ii. EU privacy/data protection rights

EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:

EU residents can exercise these rights by contacting us at the information provided in CONTACT US section.

c) Data retention and deletion

ELECTRICWEB retains user profile, transaction details and other personal data as long as user maintains their ELECTRICWEB account. Such data may be deleted or rendered anonymous on receipt of account deletion request from the user. ELECTRICWEB may keep certain user data even after receiving an account deletion request if necessary, such as to comply with tax, regulatory, legal requirements and may further use it for purposes of safety, security, fraud prevention and detection, and research and development. ELECTRICWEB may keep location data, usage data, device data, EV data, and financial transaction data for up to 7 years from your last transaction with us.

5. Marketing and communication choices

ELECTRICWEB consistent with your choices and preference settings provides you with service updates and notifications, like EV charging status, and updates pertaining to your account activity. These service notifications are necessary for the smooth use of ELECTRICWEB app and cannot be disabled. You may also receive tailor-made offers to suit your requirements basis your account activity, preferences and use of our services, purchase history, promotions activity, surveys etc. through push notifications with your prior consent. Both Apple (iOS) and Android devices notify users the first time the ELECTRICWEB app requests permission to access certain types of data and gives users the option to grant or refuse permission while Android devices notify users of the permissions that the ELECTRICWEB app seeks before their first use of the app, and use of the app constitutes a grant of such permission. Users have the option to opt out of receiving promotional emails from ELECTRICWEB by executing the unsubscribe option in the emails. However, non-promotional communications, such as receipts for rides or information about their account is beyond these opt-outs.

6. Contact Us

If you have any issues, queries, or complaints regarding the processing of your personal data, please contact us at support@acdcelectric.com Correspondence address: ACDC Electric Infrastructure Private Limited UB-36A, Antriksh Bhawan 22, K G Marg, Connaught Place, New Delhi- 110001 If you would like to opt out of marketing communications, request access to, correction or deletion of your personal data, or request that the processing of your personal data be restricted, please either- email support@acdcelectric.com; or call us at +91-11-23350140